Shipping policy

                  SHIPPING POLICY

As soon as you make the purchase, you will receive a confirmation e-mail and our team will get to work so that you receive your order as soon as possible.

If after the time indicated below for each country you have not received your order, please contact us (Info@vallecanis.com) indicating your order number and we will review your order history to find a solution as soon as possible. 

Vallecanis will not be responsible for delivery mistakes caused when the delivery address entered by the customer at the check out does not correspond to the correct delivery address.

Shipping Time

Our standard worldwide delivery time is 4–5 business days.

During Black Friday, order volume is extremely high, so some shipments may require a little extra time. If that happens, it’s only because our warehouse is processing thousands of orders in the same window — but rest assured:

  • All orders are shipped in the exact order they’re received

  • You will receive a tracking number as soon as your order leaves our warehouse

  • Our support team is available if you need help with your shipment

Processing Time

Most orders are processed within 1–3 business days, even during peak volume.
In rare cases, processing may extend slightly due to the Black Friday surge.

We Appreciate Your Patience

This is our only sale of the year, and we’re grateful for your support.
Our priority is to deliver your products as fast as possible — without compromising quality or accuracy.

IF YOU ORDER IS FROM A NON EUROPEAN COUNTRY, THERE MIGHT BE EXTRA CUSTOM FEES.

THAT IS SOMETHING OUT OF OUR CONTROL AND WE ARE NOT RESPONSIBLE FOR IT.

IF YOU REFUSE TO PAY THE CUSTOM FEES AND THE PACKAGE IS RETURNED TO US, YOU WILL NOT BE REFUNDED AND YOU MUST PAY FOR THE RETURN SHIPPING COST.

ANY QUESTIONS SHIPPING RELATED, HIT Info@vallecanis.com